Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE
 Part 1: Introduction
UDOSport.com (Website) is a website operated by U DO Sport Limited (We). We are registered in England and Wales under company number 09919506 and have our registered office and main trading address at 2 Gosforth Park Avenue, Newcastle Upon Tyne, England, NE12 8EG. Our VAT number is 231 1462 53.
 This document is organised into four parts:
           Part 1: Introduction
            Part 2: Terms of Website Use
            Part 3: Conditions of Purchase
            Part 4: Privacy Policy
Definitions in this Part apply throughout this document.Part 2: Terms of Website Use
The terms in this Part 2 (Terms of Use) tell you the terms on which you may make use of our Website, whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering with us. Please read these Terms of Use carefully before you start to use our Website. By using our Website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you should not use our Website. 
Changes to these Terms
We may revise these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.
Changes to our Website
We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
Accessing our Website
Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate or available in other locations. We may limit the availability of our Website or any service or product described on our Website to any person or geographic area at any time. If you choose to access our Website from outside the United Kingdom, you do so at your own risk.
Your account and password
If you choose, or you are provided with a password as part of our security procedures, you must treat such password as confidential. You must not disclose it to any third party. We have the right to disable any user account at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your password, you should immediately change the password and, if you suspect that any unauthorised transaction has occurred, notify us at info@udosport.com without delay.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
Limitation of our liability
Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with
  • use of, or inability to use, our Website; or
  • use of or reliance on any content displayed on our Website.
If you are a business user, please note that in particular, we will not be liable for
  • loss of profits, sales, business, or revenue;
  • business interruption
  • loss of anticipated savings
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked to our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of event entries and the supply of goods and services, in relation to which see Part 3 of this document.
Linking to our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Website in any website without the authority of the website operator.
Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our Website other than that set out above, please contact info@udosport.com.
Third party links and resources in our Website
Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those Websites or resources and accept no responsibility for them.
The organisations advertised or promoted on our Website from time to time have not been vetted by us. We exclude, to the fullest extent permitted by law any liability for the unlawful and/or wrongful acts of any such organisations. This does not restrict our liability for fraud, personal injury or death caused by our negligence or the negligence of our employees or any other liability which cannot be restricted under English law.
 Applicable law
If you are a consumer user, please note that these Terms of Use are governed by English law. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising under or in connection with these Terms of Use. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland and if you are resident of Scotland you may also bring proceedings in Scotland.
If you are a business user, these Terms of Use, their subject matter (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising under or in connection with these Terms of Use, without exception. 
Contact us
If you need to contact us, please do so by email to the following address: info@udosport.com.
Part 3: Conditions of Purchase
1.                Scope
The terms in this Part 3 (Conditions of Purchase) and the documents referred to herein form the terms on which you may register to participate in an event (whether or not a fee applies),  purchase goods or book activities (such as event preparation and coaching), in each case using our Website. Please read these Conditions of Purchase carefully before submitting your order or booking.
2.                Our status
2.1             We act as an agent in relation to purchases made through our Website. This means that when you submit an order or booking, you are ordering goods or services from an organisation using our Website to promote their event, goods or services (Supplier). Your contract will be with the Supplier, not with us.
2.2             Suppliers have not been vetted by us. We therefore exclude, to the fullest extent permitted by law, any liability for breaches of contract, negligence or other wrongful or unlawful acts of Suppliers. This does not restrict our liability for fraud, personal injury or death caused by our negligence or the negligence of our employees or any other liability which cannot be restricted under English law.
3.                How to contact us
3.1             If you would like to contact us, you may do so by sending an email to:
info@udosport.com
or by writing to us at:
 U DO Sport, 2 Gosforth Park Avenue, Newcastle Upon Tyne, England, NE12 8EG
 3.2             If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
 3.3             When we use the words "writing" or "written" in these terms, this includes emails.
 4.                The ordering/booking process
 4.1             Our acceptance of your order or booking will take place when we email acceptance, at which point a contract will come into existence with the Supplier. In other cases, we may provide confirmation of your order immediately and confirm acceptance at a later time, for example if we or the Supplier need to check availability.
4.2             If we are unable to accept your order or booking in whole or in part, we will inform you of this in writing. This might occur, for example, if any item within the order is unavailable or because we have identified an error in the price or description of an item within the order.
4.3             We will assign an order or booking number to your order and will provide this to you. We will also confirm the contact information of the event owner or Supplier. It will assist if you can provide the order number whenever you make a customer services enquiry.
4.4             Unfortunately, we do not currently accept orders for delivery to addresses outside the UK.
5.                Products
This clause only applies to sales of Products
5.1             “Products” include clothing, books, bags and other physical items which you may order from our Website. 
5.2             Clauses 5 to 12 (inclusive) of these Conditions of Purchase apply to sales of Products only.
6.                Description of Products
This clause only applies to sales of Products
 6.1             The images of Products on our Website are for illustrative purposes only. A device's display of the colours may not accurately reflect the colour of a particular Product. The sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.
6.2             Suppliers may change a Product:
(a)         to reflect changes in relevant laws and regulatory requirements; and
(b)         to implement minor technical adjustments and improvements, for example to address a security threat.
6.3             The packaging of a Product may vary from that shown in images on our Website.
7.                Making changes to an order
This clause only applies to sales of Products
If you wish to amend your order, you may do so where this facility is provided on our Website. Otherwise, you may contact us by email to request the change. Changes to an order are at our discretion. If a change cannot be made or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 - Your rights to end the contract).
8.                Delivery
This clause only applies to sales of Products
8.1             The costs of delivery will be as displayed to you on our Website.
8.2             Products will be delivered within 30 days of acceptance of your order using the delivery option you select. In the normal course of events, Products will be despatched by the Supplier within 5 working days and can therefore be expected to reach you well before the delivery deadline. Despatch times may be longer during periods of high demand. Products will not be despatched before payment has been successfully processed using the debit or credit card details provided to us during the check-out process. 
8.3             If the supply of Products is delayed by an event outside of the Supplier’s control then they will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided they do this, they will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact the Supplier to end the contract and receive a refund for any products you have paid for but not received 
8.4             If no one is available at your address to take delivery and Products cannot be posted through your letterbox, a note informing you of how to rearrange delivery or collect the products from a local depot will be left at the delivery address.
8.5             If, after a failed delivery to you, you do not re-arrange delivery or collect the Products from a delivery depot the Supplier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite the Supplier’s reasonable efforts, they are unable to contact you or re-arrange delivery or collection they may end the contract and clause 11.2 will apply.
8.6             If the Supplier does not deliver Products within the delivery deadline in clause 8.2, you may cancel the contract by sending a written notification to the Supplier.  If you do choose to treat the contract as at an end due to late delivery, you can cancel your order for any of the Products and reject the Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them) unless splitting them up would significantly reduce their value. After that the Supplier will refund any sums you have paid to us for the cancelled goods and their delivery. If the Products have been delivered to you, you must post them back to the Supplier or (if they are not suitable for posting) allow the Supplier to collect them from you. In these circumstances, the Supplier will pay the costs of postage or collection.
8.7             Products will become your responsibility from the time of delivery. 
8.8             You will own Products from the time of delivery or, if later, the time at which we have received payment in full.
9.                Your rights to end the contract
This clause only applies to sales of Products
9.1             Your rights when you end the contract will depend on what you have purchased, whether there is anything wrong with it, whether the Supplier has done something wrong and when you decide to end the contract:
(a)         If what you have purchased is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced), see clause 12;
(b)         If you want to end the contract because of something that the Supplier has done or has told you they are going to do, see clause 9.2;
(c)         If you have just changed your mind about the product, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d)         In all other cases (if the Supplier is not at fault and there is no right to change your mind), see clause 9.6.
9.2             If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and the Supplier will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
(a)         we, or the Supplier, have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
(b)         there is a risk that supply of the Products may be significantly delayed because of events outside the control of the Supplier;
(c)         you have a legal right to end the contract because of something the Supplier has done wrong (including because Products have been delivered late).
9.3             For most products bought online, if you are a consumer, you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.
9.4             You do not have a right to change your mind in respect of:
(a)         products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(b)         sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; or
(c)         any products which become mixed inseparably with other items after their delivery. 
9.5             You have 14 days after the day you (or someone you nominate) receives the Products, unless: 
(a)         Your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive (or someone you nominate receives) the last delivery to change your mind about the Products
(b)         Your Products are for regular delivery over a set period.  In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods
9.6             Even if the Supplier is not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed. A contract is completed when the Product is delivered and paid for
10.             How to end the contract (including if you have changed your mind)
This clause only applies to sales of Products
10.1          To end a contract in relation to Products which have not been despatched, please let us know by doing one of the following
(a)         Email us at info@udosport.com. Please provide your name, home address, details of the order, the reason for the cancellation and, where available, your phone number and email address
(b)         Complete the cancellation form which appears below and return this to us by email or post
(Complete and return this form only if you wish to withdraw from the contract)
To U Do Sport
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date,
To end a contract in relation to Products which have been delivered, please follow the returns policy of the Supplier
10.2          If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to the Supplier. You must either return the Products in person to the Supplier, post them back to the Supplier at the return address notified to you by the Supplier or (if they are not suitable for posting) allow the Supplier to collect them from you. Please call the Supplier’s customer services line for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract
10.3          The Supplier will pay the costs of return:
(a)        if the products are faulty or misdescribed; o
(b)         if you are ending the contract because of a delay in delivery or because you have a legal right to do so as a result of something the Supplier has done wrong
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. 
10.4          If you are responsible for the costs of return and the Supplier is collecting the Products from you, they will charge you the direct cost of collection. The costs of collection will be the same as our charges for standard deliver
10.5          The Supplier will refund to you the price you paid for the Products including delivery costs, by the method you used for payment. However, they may make deductions from the price, as described below
10.6          If you are exercising your right to change your mind
(a)         The Supplier may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If the Supplier refunds you the price paid before they are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay the Supplier an appropriate amount
(b)         The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method offered. For example, if the Supplier offers delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then the Supplier will only refund what you would have paid for the cheaper delivery option
10.7          The Supplier will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then
(a)         If the Supplier has not offered to collect the Products, your refund will be made within 14 days from the day on which the Supplier receives the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.8. 
(b)         In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
11.             The Supplier’s right to end the contract
This clause only applies to sales of Products
11.1          We may end the contract for a product at any time by writing to you if:
(a)         you do not make any payment when it is due
(b)         you do not, within a reasonable time of being requested to do so, provide information that is necessary for the Supplier to provide the products
(c)         you do not, within a reasonable time, allow the Supplier to deliver the products to you
11.2          If the Supplier ends the contract in any of the situations set out in clause 11.1 the Supplier will refund any money you have paid in advance for products not provided but the Supplier may charge you reasonable compensation for the net costs the Supplier incurs as a result of you breaking the contract.
12.             If there is a problem with the product
This clause only applies to sales of Product
12.1          If you have any questions or complaints about a Product, please contact the Supplier directly
12.2          The Supplier is under a legal duty to supply products that are in conformity with the contract
12.3          If you wish to exercise your legal rights to reject products you must either return them in person to the Supplier, post them back to the Supplier or (if they are not suitable for posting) allow the Supplier to collect them from you. The Supplier will pay the costs of postage or collection.
13.             Activities
 This clause only applies to activities (such as event preparation, cycling, rowing, etc)
 13.1      You acknowledge the risks which are inherent in strenuous physical activities and participate in activities booked through our Website at your own risk. You warrant that so far as you are aware you are not suffering from any condition, disease or illness which makes it inadvisable for you to participate in the activity you are booking.
13.2      It is your responsibility to arrange travel, accommodation, equipment hire and insurance as necessary to participate in any activity booked through our Website. Recommendations of third party Suppliers are given in good faith but we cannot be held responsible for the unlawful or other wrongful acts of third parties.
13.3      Activities may be cancelled (wholly or in part) or modified where this is necessary for reasons outside of the reasonable control of the Supplier, including without limit, illness or disease, natural hazards, adverse weather conditions, terrorism, civil commotion, riot, war, fire, explosion, storm, flood, earthquake, subsidence or epidemic. In these circumstances, you will receive a full refund and the Supplier shall have no liability to you for any travel, accommodation, visa expenses or for any indirect or consequential losses of any kind.
 13.4      The Supplier may, not less than 21 days before it is scheduled to commence, cancel an activity if there are insufficient participants and will in these circumstances issue a full refund.
 13.5      All bookings for activities are non-refundable unless otherwise stated. Please note that activities booked through our Website are leisure activities with a specific date or period of performance and you do not therefore have a cancellation right under the Consumer Contracts Regulations 2013.
 13.6      Participation in activities is conditional upon your conduct being lawful and acceptable and in particular, you agree not to use abusive, threatening or insulting language or behaviour towards any instructor or participant. Participants sent home for this reason will not receive any refund.
 14.             Event Entries
 This clause only applies to event entries
 14.1          Event entries are subject to the general conditions of entry and/or cancellations policy which apply to the event. A link to this document or the document itself will be brought to your attention during the booking process.
 14.2          Subject to the general conditions of entry and/or cancellations policy for the event, an event operator may cancel an event at any time and will in these circumstances issue a full refund.
 14.3          You acknowledge the risks which are inherent in strenuous physical activities and participate in events booked through our Website at your own risk. You warrant that so far as you are aware you are not suffering from any condition, disease or illness which makes it inadvisable for you to participate in the event you are booking.
 14.4          It is your responsibility to arrange travel, accommodation, equipment hire and insurance as necessary to participate in any event booked through our Website. Recommendations of third party Suppliers are given in good faith but we cannot be held responsible for the unlawful or other wrongful acts of third parties.
 15.             Price and payment
 15.1          The price of the Product, event or activity (which includes VAT) will be the price indicated on the order pages when you made your order or booking. We take all reasonable care to ensure that the price of the product advised to you is correct but errors may be made from time to time. We are not obliged to accept an order or booking where a pricing error has been made.
 15.2          If the rate of VAT changes between your order date and the date we supply your Product or the date services are provided to you, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
 15.3          We accept payment by the methods indicated in the checkout process. Payment for all events, Products and services must be made in full when your order is submitted.
 15.4          Please note that we are unable to issue VAT invoices.
 16.             The Supplier’s responsibility for loss or damage suffered by you
 16.1          Subject to the other provisions of these Conditions of Purchase, if the Supplier fails to comply with these Conditions of Purchase, the Supplier shall be responsible for loss or damage you suffer that is a foreseeable result of it breaking the contract with you or failing to use reasonable care and skill, but the Supplier is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
 16.2          Nothing in these Conditions of Purchase restricts liability which cannot be restricted under English law. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
16.3          We only supply Products for domestic and private use. If you use Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
17.             Other important terms
17.1          The Supplier may transfer its rights and obligations under these Conditions of Purchase to another organisation. The Supplier will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.
17.2          You may only transfer your rights or your obligations under these Conditions of Purchase to another person if the Supplier agrees to this in writing.
17.3          The contract of purchase is between you and the relevant Supplier. No other person shall have any rights to enforce any of its terms.
17.4          Each of the clauses of these Conditions of Purchase operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5          If the Supplier does not insist immediately that you do anything you are required to do under the contract, or if the Supplier delays in taking steps against you in respect of you breaking the contract, that will not mean that you do not have to do those things and it will not prevent the Supplier taking steps against you at a later date.
17.6          These Conditions of Purchase are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
17.7      If you are a business, these Conditions of Purchase, their subject matter (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising under or in connection with these Terms of Use, without exception.